Privacy policy

PRIVACY POLICY

Last updated: August 2, 2026

This Privacy Policy explains how Twelve Star FZ-LLC, trading as 12 Star Store UAE (“we,” “us,” or “our”), collects, uses, stores and shares your personal information when you visit our online store, create an account, place an order, contact us or otherwise use our services.

Our online store is powered by Shopify, which helps us provide our website, checkout and related services.

  1. INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect:

• Contact information, including your name, email address, telephone number, billing address and delivery address.

• Order information, including the products purchased, order value, payment status, delivery details, returns and refunds.

• Account information, including your username, password and account preferences. Passwords are handled securely by Shopify and are not visible to us.

• Payment information. Payments are processed by Shopify and approved payment service providers. We generally do not receive or store your complete payment card details.

• Communications you send to us, including emails, enquiries, complaints, reviews and customer-support requests.

• Technical information, including your IP address, browser type, device information, cookie identifiers and information about how you use our website.

• Marketing preferences, including whether you have agreed to receive promotional emails or other marketing communications.

  1. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you create an account, place an order, contact us or subscribe to marketing.

• Automatically through cookies and similar technologies when you browse our store.

• From service providers, including Shopify, payment processors, delivery companies, analytics providers and advertising partners.

  1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process payments and complete your orders.

• Arrange delivery, provide order updates and manage returns, exchanges and refunds.

• Create and manage customer accounts.

• Respond to enquiries and provide customer support.

• Verify transactions and prevent fraud, misuse and other illegal activities.

• Maintain, analyse and improve our store, products and customer experience.

• Send marketing communications when you have provided consent or when otherwise permitted by law.

• Personalise content and advertising where permitted.

• Comply with legal, tax, accounting and regulatory requirements.

• Protect our rights, customers, business and systems.

We process personal information when necessary to fulfil our contract with you, comply with legal obligations, pursue legitimate business interests or based on your consent where consent is required.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our store and service providers may use cookies and similar technologies to operate the website, remember your preferences, maintain your shopping cart, process checkout, understand website performance, prevent fraud and provide relevant marketing.

Where required, you can accept, reject or manage non-essential cookies through the cookie settings displayed on our store. You can also manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the store function.

  1. HOW WE SHARE INFORMATION

We may share personal information only when reasonably necessary with:

• Shopify, which hosts and operates our online store.

• Payment processors and financial institutions that process transactions.

• Delivery companies, couriers and fulfilment providers that deliver orders.

• Technology, hosting, security, customer-support and email service providers.

• Analytics, marketing and advertising providers, where permitted by law.

• Accountants, legal advisers, insurers and other professional advisers.

• Government authorities, regulators or law-enforcement agencies when legally required.

• A buyer, investor or successor in connection with a merger, restructuring or sale of all or part of our business.

We require service providers to use personal information only for the services they provide and to protect it appropriately.

  1. SHOPIFY

Our store is hosted by Shopify. Shopify processes certain customer information to provide services such as website hosting, checkout, payment processing, fraud prevention and customer accounts.

Shopify may process information in countries outside the UAE. You can learn more by reading the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

  1. INTERNATIONAL DATA TRANSFERS

Some of our service providers may store or process information outside the United Arab Emirates. When personal information is transferred internationally, we take reasonable steps to ensure that it receives appropriate protection in accordance with applicable law.

  1. MARKETING COMMUNICATIONS

If you agree to receive marketing, we may send you information about products, promotions and special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at 12stargt@gmail.com.

Unsubscribing from marketing will not prevent us from sending important transactional messages about your orders, payments, deliveries, returns or account.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide our services and meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will delete it or securely anonymise it where reasonably possible.

  1. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Please protect your account password and contact us immediately if you suspect unauthorised use of your account.

  1. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction or suspension of certain processing.

• Withdraw consent where processing is based on consent.

• Object to certain uses of your information.

• Unsubscribe from direct marketing.

• Request a copy or transfer of certain personal information.

To submit a privacy request, contact us at 12stargt@gmail.com. We may need to verify your identity before completing the request. Some requests may be limited where we are legally required to retain information.

  1. CHILDREN’S PRIVACY

Our store is intended for customers aged 18 or older. We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate permission, please contact us so we can review and delete it where required.

  1. THIRD-PARTY LINKS

Our store may contain links to websites or services operated by third parties. We are not responsible for the privacy, security or content of third-party websites. Please review their privacy policies before providing personal information.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our business practices, services or legal requirements. The revised policy will be posted on this page with an updated date.

  1. CONTACT US

If you have questions, complaints or requests concerning this Privacy Policy or your personal information, please contact:

Twelve Star FZ-LLC
Trading as 12 Star Store UAE
Lakeside Tower, Office 706
Dubai Production City
Dubai, United Arab Emirates

Email: 12stargt@gmail.com